Refund policy

Returns & Replacements

Every LilyKnit cover is crocheted by hand and made to order for your specific helmet. Because of that, our guarantee is a replacement rather than a return — if something is wrong with your cover, we remake it for you instead of asking you to ship it back.

If something's wrong with your order

If your cover arrives damaged, defective, or is not what you ordered, email us a photo at info@lilyknit.com within 14 days of delivery. We will make you a brand new one at no cost.

You keep the original. We never ask you to pay to ship anything back — the cover you have is yours to keep while we make your new one. You end up with two, and you're never left without a cover while you wait.

If it doesn't fit your helmet

Send us your helmet brand and model and we will remake your cover to size, free of charge. Again, the one you have stays with you.

Made-to-order items

Our covers are made individually to order and are not stocked, so they cannot be resold once made. For this reason we do not accept returns for change of mind, colour preference, or design preference. Please choose your design and confirm your helmet size carefully before ordering.

Our replacement guarantee above covers any genuine fault with the product.

European Union — 14 day cancellation

If your order is shipped to the European Union, you have the right to cancel within 14 days of placing your order, provided production has not yet started. Because each cover is custom-made to your specification, orders already in production fall under the exemption for made-to-order goods.

To cancel, email info@lilyknit.com as soon as possible after ordering.

Refunds

If we remake your cover and still cannot get it right, we will refund you in full to your original payment method. Refunds are processed within 10 business days of approval, though your bank or card issuer may take additional time to post it.

Questions

Email info@lilyknit.com — we read every message and we answer.